HomeSorted

Privacy Policy

Last updated: April 2026

1. Introduction

HomeSorted ("we", "us", "our") operates the HomeSorted platform including our website (homesorted.ie) and WhatsApp-based services. We are committed to protecting your privacy and operate in full compliance with the General Data Protection Regulation (GDPR) and Irish data protection law.

2. What We Collect

We collect the following personal information when you use our services:

  • Identity data: Name, email address, phone number
  • Location data: Eircode and general area for job matching
  • Job details: Descriptions, photos, and preferences you provide
  • Communication history: Messages exchanged via WhatsApp with Emma and Casey
  • Trade credentials: For tradespeople — business name, insurance details, qualifications

3. How We Use Your Data

  • Match homeowners with verified tradespeople based on job requirements and location
  • Facilitate communication between parties via our AI-assisted platform
  • Improve our AI models and matching algorithms to provide better service
  • Generate anonymised analytics to improve the platform experience
  • Send service-related notifications (job updates, quotes, review requests)

4. Data Sharing

We share relevant job details (description, location area, photos) with matched tradespeople to enable quoting. We never sell your personal data to third parties.

5. Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you
  • Rectification: Ask us to correct inaccurate data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a machine-readable format
  • Restriction: Ask us to limit how we process your data
  • Objection: Object to processing of your data for specific purposes

To exercise any of these rights, contact us at privacy@homesorted.ie. We will respond within 30 days.

6. Cookies

We use essential cookies required for the website to function (session management, security). We also use analytics cookies (with your consent) to understand how visitors use our site. You can manage your cookie preferences at any time via the cookie banner or by contacting us.

7. Data Retention

  • Active accounts: Data is retained for as long as your account is active
  • Completed jobs: Job records are retained for 24 months after completion for warranty and dispute resolution purposes
  • Deletion: You may request deletion of your data at any time. We will process requests within 30 days, subject to legal obligations

8. Contact

If you have any questions about this privacy policy or how we handle your data, please contact our Data Protection team at privacy@homesorted.ie.