App Support
Help for Emma and Casey.
How to get help
Email us at hello@homesorted.ie with a short description of what you need help with. If you can, include the email address or phone number on your account and a screenshot of the issue.
Emma (HomeInsight) FAQs
How do I update my home details?
Open Emma and go to your home details to review and update the information you have saved.
How do I get help with a job?
Open the relevant job in Emma and use the help or contact option. You can also email our support team.
Can I download my information?
Yes. You can request a data export from your account, or contact us at hello@homesorted.ie for help.
Casey (TradeInsight) FAQs
How do I update my business details?
Open Casey and go to your business profile to review and update your account information.
How do I get help with jobs, quotes or invoices?
Open the relevant item in Casey and use the help or contact option. You can also email our support team.
Can I download my information?
Yes. You can request a data export from your account, or contact us at hello@homesorted.ie for help.
Delete an account
You can start deletion from within Emma or Casey. Read our account deletion information for the 30-day process, what is deleted and how to request deletion if you cannot access your account.